Shipping Policy

Last updated: August 14, 2026

Thank you for shopping with Paw Puffers. Please review the following shipping information before placing your order.

Estimated Delivery Time

Orders are typically delivered within 7–14 business days after the order is confirmed. Business days do not include weekends or public holidays.

Delivery dates are estimates and are not guaranteed. Delays may occur because of high order volumes, severe weather, carrier disruptions, holidays, customs inspections, or other circumstances outside our control.

Order Processing

Once your order is placed, you will receive an order-confirmation email. Please review your name, shipping address, product color, and size carefully to ensure all information is correct.

When your order ships, you will receive a shipping-confirmation email with tracking information when available. Tracking updates may take several business days to appear after the package has been dispatched.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout. Paw Puffers is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information, contact us immediately at pawpuffers@outlook.com. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Delayed Orders

If your order has not arrived within 14 business days, please check the tracking information and contact the shipping carrier for an update. You may also email us at pawpuffers@outlook.com with your full name and order number so we can assist you.

Please understand that carrier delays are outside our direct control, but we will make every reasonable effort to help locate your package.

Lost or Missing Packages

If tracking shows that your package is still in transit beyond the estimated delivery period, contact us so we can review the shipment. If tracking shows the package as delivered but you cannot locate it, please check around your property, ask household members or neighbors, and contact the carrier before reaching out to us.

Paw Puffers is not responsible for packages stolen or lost after the carrier confirms successful delivery to the address provided at checkout. However, we will assist with any available carrier investigation.

Damaged Packages

If your order arrives damaged, contact pawpuffers@outlook.com within seven days of delivery. Include your order number and clear photographs of the product, shipping package, and shipping label.

Please keep the damaged product and all original packaging until your claim has been reviewed.

International Orders

International customers are responsible for any customs duties, import taxes, or additional fees charged by their country. Customs processing may cause delivery delays that are outside the estimated 7–14 business-day shipping period.

Contact Us

For questions regarding shipping, tracking, delays, or delivery issues, contact:

Email: pawpuffers@outlook.com